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  • A Mistake, Responding Well, and a Public Call for a Public Apology

    I am about to break one of the rules of this blog. Years ago, I decided to never write about things that happen with clients until at least one year had passed. I am going to make an exception and write about something that happened very recently in the first part of this post. I confess I have been writing the second and third parts of this post ...
    Posted to Andy Leonard (Weblog) by andyleonard on January 4, 2014
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