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  • Andy-Frickin-Leonard

    A few years ago at a conference, a young man approached me and asked if I was ready for my presentation. I squared with him (for emphasis) and replied, “No, sir. In fact, I’m worried about it.” He looked a little stunned and said, “Why?” “I’ve never done this presentation before, I don’t like the flow of the material yet, and I’m concerned it’s ...
    Posted to Andy Leonard (Weblog) by andyleonard on April 26, 2015
  • On Kindness

    Do you remember that time kindness backfired? Do you remember kindness letting you down? Me neither. Kindness never fails. I can hear you thinking, “Yeah, Andy? Well there was this time I was kind and…” The thing you’re going to finish that sentence with, the thing that didn’t happen? That wasn’t going to happen anyway. But here’s what did ...
    Posted to Andy Leonard (Weblog) by andyleonard on April 15, 2015
  • Customer Service Done Well

    Fri, Mar 6, 2015 at 8:44 AM Hi Trello People, I think our organization has Trello Gold, but I cannot access features I think I should be able to access. I cannot change backgrounds, I cannot attach emails to cards. Help, Andy Fri, Mar 6, 2015 at 11:26 AM Hi Andy, Thanks for writing to us! Is [my work email address] the email address ...
    Posted to Andy Leonard (Weblog) by andyleonard on March 9, 2015
  • The PASS Board of Directors Q&A Session

    Friday afternoon (18 Oct 2013), the PASS Board of Directors met with interested members of the SQL Server Community to answer questions. Paraphrases of some questions and notes I collected during the session follow (Please note: this is not a transcript): Elections Kendall Van Dyke asked about duplicate voting. The Board responded that they had ...
    Posted to Andy Leonard (Weblog) by andyleonard on October 21, 2013
  • On Codes of Conduct

    I have mixed emotions about codes of conduct. I respect the right of any organization – public or private, for-profit or not – to create, maintain, and enforce codes of conduct. At the same time, I find the need for such standards depressing… especially in professional organizations. I am and have been a member of professional organizations that ...
    Posted to Andy Leonard (Weblog) by andyleonard on July 3, 2013
  • Less Useful Soft Skills

    IntroductionThis post is the fifty-sixth part of a ramble-rant about the software business. The current posts in this series can be found on the series landing page. Over a career that spans decades, one encounters useful and “less useful” soft skills in the modern enterprise. I thought I would share a few of the less useful variety: Free ...
    Posted to Andy Leonard (Weblog) by andyleonard on October 23, 2012
  • What Matters Most

    The end of the year is a study in extremes. For many, it is a time of merriment and celebration. For some, it is yet another day to survive. I believe most people reflect on the past year as it draws to a close. We think about the things that happened over the year: the accomplishments of ourselves and others; goals set and met; goals not met; ...
    Posted to Andy Leonard (Weblog) by andyleonard on December 25, 2011
  • PASS Summit 2011 Evaluation Responses

    I was honored to participate in delivering several presentations at the PASS Summit 2011. I received lots of feedback. I am sharing portions of the feedback from session evaluations, as in years past. The scale is 1 to 5: 1 - Very Poor, 2 - Poor, 3 - Average, 4 - Good, 5 – Excellent. I sincerely appreciate the feedback provided here. I promise to ...
    Posted to Andy Leonard (Weblog) by andyleonard on December 14, 2011
  • How to Tell You’re a Community

    Introduction I read a slogan yesterday and laughed out loud. Literally. Had I been drinking coffee at the time, I would have needed to clean my laptop screen. When the laughter subsided I realized the organization that created the slogan believes it to be true. At that point my community mentor instincts kicked in. I now see this as an ...
    Posted to Andy Leonard (Weblog) by andyleonard on August 25, 2011
  • Servant-Leader: Kevin Hazzard

    I’ve written, tweeted, and had several conversations recently about leading and serving. Pictured above is my friend and brother Kevin Hazzard (Blog | @KevinHazzard) at this past Saturday’s Richmond Code Camp (photo used by permission from Brock Barnett, another servant-leader and founder of MaconIT in Richmond VA). The Developer and SQL ...
    Posted to Andy Leonard (Weblog) by andyleonard on May 24, 2011
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