At some time, all of us need technical help with something. Whenever you do, make sure you try and frame the question not necessarily in terms of what you want to know, but what you're trying to do. Spending time on thinking through your questions will help you get better answers, and people will appreciate that you're putting some effort into the ...

OK, there are probably a dozen or more of these kinds of posts, but I’ll dive in anyway. From time to time, people send me e-mails or comments on this blog asking for help. Sometimes it’s on the topic at hand, and other times the topic just jogs their memory about something else. Often I’m happy to help. If I know the answer without doing any ...