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  • Customer Service Done Well

    Fri, Mar 6, 2015 at 8:44 AM Hi Trello People, I think our organization has Trello Gold, but I cannot access features I think I should be able to access. I cannot change backgrounds, I cannot attach emails to cards. Help, Andy Fri, Mar 6, 2015 at 11:26 AM Hi Andy, Thanks for writing to us! Is [my work email address] the email address ...
    Posted to Andy Leonard (Weblog) by andyleonard on March 9, 2015
  • When Wronged…

    My lovely bride and I visited Paris last year for SQL Saturday 323. We stuck around a few days to do touristy stuff and we learned a lot about the history of France. While reading about an uprising in the late 1800’s, Christy stumbled upon the story of l'affaire Dreyfus (the Dreyfus Affair). In 1894 Captain Alfred Dreyfus was convicted of treason ...
    Posted to Andy Leonard (Weblog) by andyleonard on January 14, 2015
  • Some Thoughts on Leadership

    The purpose of leading is not to be out front. Being out front is simply where good leaders find themselves. “Front” is merely a location, it conveys no authority. And it is possible to find oneself out front and not be a leader. The goal of a leader should not be to serve oneself, it should be to serve others. “Which others, Andy?” I’m glad ...
    Posted to Andy Leonard (Weblog) by andyleonard on January 9, 2015
  • Some Thoughts on Event Speaker Selection

    I write this from the perspective of experience. I’ve helped organize dozens of events over the past ten years. Feel free to take the parts of this advice that help and discard the parts that don’t. Enjoy! Planning an event is hard work. If you’ve never volunteered to help your local User Group or SQL Saturday, I encourage you to get involved. ...
    Posted to Andy Leonard (Weblog) by andyleonard on November 26, 2014
  • IT Horror Stories - Managers Run Amuck!

    It seems like managers, so often, either go way overboard or go into hybernation and do way to little. This month, I had the pleasure and horror to hear two stories of managers run amuck with power. The first is from a friend and IT professional I'll call Tony. Tony said this:I worked for a firm as an IT manager when it was going through a ...
    Posted to Kevin Kline (Weblog) by KKline on March 5, 2012
  • Why I Do Not Support The Current PASS ExeCo Slate

    I read the PASS Officer Election announcement from June 15th with a bit of trepidation.  There was something about the announcement which made me uncomfortable, but I couldn't quite put my finger on it. As a bit of background, the PASS ''officers'' are also known as the Executive Committee (ExeCo), as described in the PASS Bylaws in ...
    Posted to Kevin Kline (Weblog) by KKline on August 31, 2011
  • A Simple Request

    I would like for this “Read Article” link at the SSWUG.org website to take readers interested in my writing to my writing and not to a screen to sign up for a service. This isn’t the first time I’ve asked about this – I’ve requested my work not be linked on this website in the past. I believe publishing my work without my permission is not ...
    Posted to Andy Leonard (Weblog) by andyleonard on July 25, 2011
  • PASS Elections Review Committee Recommendations Announced

    Introduction In November 2010 I wrote in The PASS Board Election Review Committee: I would like to see the PASS Board Elections process and procedures reflect trust in and respect for the community. In June 2011, PASS published the PASS ERC Recommendations document and a link to the document can be found here. Good Work I know the members ...
    Posted to Andy Leonard (Weblog) by andyleonard on July 4, 2011
  • Managing Technical Teams Series Landing Page

    Introduction  I'm taking Brent Ozar's (Blog | @BrentO | SQLPeople) suggestion regarding my ramble-rant about the software business. At the Spring 2011 DevConnections Conference in Orlando, I had an opportunity to sit down with Brent for a good long chat. One of the first things he said to me was ''You need to put up a landing ...
    Posted to Andy Leonard (Weblog) by andyleonard on April 6, 2011
  • Disruption

    Introduction This post is the thirty-first part of a ramble-rant about the software business. The current posts in this series are: Goodwill, Negative and Positive Visions, Quests, Missions Right, Wrong, and Style Follow Me Balance, Part 1 Balance, Part 2 Definition of a Great Team The 15-Minute Meeting Metaproblems: Drama ...
    Posted to Andy Leonard (Weblog) by andyleonard on March 14, 2011
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