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  • Performance-Based Management and Andy’s Law

    Let’s begin with an assertion: “People are more important than process.” – Andy, circa 2008 Whenever an enterprise or institution adopts a new process or policy, that policy should serve people and not shackle them. The nicest thing that can be said about a policy that binds people is, “It wasn’t well thought out.” It’s a bad ...
    Posted to Andy Leonard (Weblog) by andyleonard on May 10, 2013
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