Yesterday, I was able to cause a potential customer to buy a competing product. In fact, according to my tally sheet, it was the 43rd time that I am aware of where my dissatisfaction with this company's customer service directly translated into loss of sales for the company of it's products. And i suspect that there have been quite a few ...

For many of us, one of the high points of being an MVP is attending the annual MVP Summit hosted in Seattle by Microsoft. Yes, there is a lot of flash and hoopla, good food, and a party or two. But the real value comes from connecting and re-connecting with MVPs from around the world. And then being given  'inside' information from members ...