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Andy Leonard

Andy Leonard is CSO of Linchpin People and SQLPeople, an SSIS Trainer, Consultant, and developer; a Business Intelligence Markup Language (Biml) developer; SQL Server database and data warehouse developer, community mentor, engineer, and farmer. He is a co-author of SQL Server 2012 Integration Services Design Patterns. His background includes web application architecture and development, VB, and ASP. Andy loves the SQL Server Community!
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T-SQL Tuesday: Personality Clashes, Style Collisions, and Differences of Opinion

This post is the twenty-sixth part of a ramble-rant about the software business. The current posts in this series are:

This post is about how the business people and developers interact. It's also a T-SQL Tuesday post!

"You Want What?"

Sometimes business people don't know what they want. There's nothing wrong with this. In fact, it's more often true than not true and Agile methodologies are based on a recognition that not knowing the requirements when a project starts is normal.

Let Go That Ego!

Every recipe for disaster includes the line: Add 1 ego. Egos are great sources for metaproblems. Metaproblems are self-inflicted wounds and you can read more about them here and here. I described my toughest career challenge a couple years ago and I believe that's the first post that mentions the Crappy Job Test.

Egos are usually a symptom. They indicate fear. Fear of what? It could be anything, but most likely it's fear of what others think. I'll let you in on a little secret: Whether you care what others think or not, you can act as if you do not. If your actions are in accordance with the opinions of others, you are communicating that they can tell you what to do. If your actions are all self-directed, you communicate this. In other words, you tell others how to treat you. Insecure people will take advantage of you if you let them - it's what they do. Don't let them.

Egos just don't work well in our field. Or any field. Egos are the source of pride and pride is the root of all kinds of ugliness. Some folks believe I'm self-deprecating, and in some sense that's true. But in another sense it's not. At the risk of sounding preachy, I try to live by Romans 12:3. Sometimes that comes across as self-deprecating.

One Solution

One way to address personality clashes, collisions of style, and differences of opinions is to communicate. Most business people do not know everything they want when the project starts. One valuable skill database professionals (and software professionals) can cultivate is communication, and communication skills will help you here. Communication is really a two-phase commit that consists of the message-sender initiating commmunications and the message-reciever interpretting the message. What is actually communicated? The intepretation of the received message. Now that may be wildly different from the intended message from the sender. 

A good story (or storyboard) can introduce the developer's vision to the business. User Experience tools (like SketchFlow) provide this capability, as does Visio - or even Paint or a cocktail napkin. The point isn't the tool used to communicate the interpretation of the message received; the point is to close the feedback loop by showing the business person how you interpretted the message!

Conclusion

Drive: The Surprising Truth About What Motivates Us is one of the best books I've read - period. It helped me with my business communication because it focuses on the things that motivate us, and that's actually behind what we're trying to communicate.

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Published Tuesday, December 14, 2010 11:30 AM by andyleonard

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Bennett McEwan said:

You describe ego as if it's a bad thing. Ego isn't bad, it's a simple variable in our interactions with others, and being aware of the egos on both sides (both yours and the person across the table) is critical to positive interaction outcome.

I think what you're describing is that in our business interactions, we need to make sure we're arguing our interest. Too often our pride can get in the way of our interest, and we'll sabotage what could have been a win/win for both sides.

There's a good subject for your next blog, Andy - "Argue your interest."

December 15, 2010 4:16 PM
 

andyleonard said:

Hi Ben,

  As always, you are correct. I was communicating a combination of errors that start with one downside of introducing ego into the mix.

  One salient point I forgot to mention is: In general, I find gifted people in the SQL Server community who either lack or have learned to control pride. I find little guile when I hang out with smart people, and that's refreshing.

  Thanks for continuing to follow my blog. As you can see, I continue to attempt to communicate what you taught me about manegement. I really appreciate the follow-up post suggestion! But I think you should write it on "Ben's Business Blog" and I will link to it!

  I miss working for you sir.

:{>

December 15, 2010 4:50 PM
 

RichB said:

Reently finished Drive.  Rather interesting I thought.

Have a go at How to Drive a Tank (Frank Coles) if you have a few spare minutes you don't mind losing.

March 22, 2011 12:35 PM

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